Privacy Policy

This Privacy Policy explains how Lodgai (“we,” “us,” or “our”) collects, uses, shares, and safeguards personal information when you access lodgai.com, subscribe to newsletters, contact us, or interact with partner tools (collectively, the “Services”).

We design our practices to comply with major global privacy laws, including the EU/UK GDPR, Canada’s PIPEDA, Brazil’s LGPD, California’s CCPA/CPRA, Singapore’s PDPA, and other local frameworks. Where national rules provide stronger protections, those rights prevail.

Account & Contact Data: name, email address, password, country, and optional profile details you provide.

Usage Data: log files, device identifiers, browser type, pages viewed, referring URLs, language preferences, and timestamps.

Communications: messages you send via forms, surveys, or support requests.

Travel Preferences: itineraries you save, destinations you favorite, or content you bookmark.

Cookies & Similar Tools: small data files or local storage that help remember your settings, analyze traffic, and deliver relevant content.

Provide and personalize the Services, including recommendations, saved itineraries, and localized content.

Send administrative communications (account updates, policy notices, security alerts) and marketing messages where permitted by law and your preferences.

Analyze usage trends and improve performance, security, and user experience.

Detect, prevent, and investigate fraud, abuse, or violations of our Terms & Conditions.

Comply with legal obligations or respond to lawful requests from public authorities.

Consent: when you sign up for newsletters, accept cookies, or opt in to certain features.

Contract: processing necessary to deliver the Services you request, including account management and customer support.

Legitimate Interests: improving and securing the Services, preventing fraud, and personalizing recommendations, balanced against your privacy rights.

Compliance with Legal Obligations: record-keeping, responding to regulators, or fulfilling mandatory disclosures.

We use necessary cookies to operate the Site, functional cookies to remember preferences, analytical cookies to understand engagement, and marketing cookies for relevant offers.

You can manage cookies through our consent banner, browser settings, or device controls. Blocking certain cookies may affect some features.

Service Providers: trusted vendors who host infrastructure, deliver emails, analyze data, or provide customer support. They process data only under our instructions and confidentiality obligations.

Partners & Affiliates: when you select partner offers or click affiliate links, limited information (such as referral IDs) may be shared to complete the transaction.

Legal Requirements: when required by law, court order, or to protect the rights, property, or safety of Lodgai, our users, or others.

Business Transfers: in connection with a merger, acquisition, or asset sale, provided the new entity continues to honor this Policy.

We operate globally and may store information in countries that do not offer the same level of protection as your home jurisdiction. When transferring personal data internationally, we implement safeguards such as Standard Contractual Clauses, data processing agreements, and technical protections to maintain GDPR-compliant levels of security.

We use technical, organizational, and administrative measures to protect information, including encryption in transit, access controls, monitoring, and staff training. No system is perfectly secure, so we encourage you to use strong passwords, enable device security, and notify us immediately of suspected issues.

We retain personal data only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we anonymize or securely delete it in accordance with industry standards.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data; object to certain processing; withdraw consent; and obtain a portable copy of your information.

To exercise these rights, contact privacy@lodgai.com or use the in-product privacy request tools. We may need to verify your identity before fulfilling a request and will respond within the timeframe required by applicable law.

You can opt out of marketing emails at any time via the unsubscribe link. If you opt out, we may still send transactional or service-related messages.

Some jurisdictions (e.g., EU/UK) require express consent before we send marketing to new users; where applicable, we will request and record your consent.

The Services are not directed to children under 16, and we do not knowingly collect personal data from them. If we learn that we have collected information from a child without verifiable parental consent, we will delete it promptly.

We may update this Policy to reflect changes in our Services, legal requirements, or privacy best practices. We will indicate the date of the latest revision and, where required, notify you of material updates.